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Head of Marketing & Communications

  • Location:

    Dublin

  • Sector:

    Multi Sector

  • Job type:

    Permanent

  • Salary:

    Up to €100K

  • Contact:

    David/Robert 3D Multi-Sector Team

  • Contact phone:

    +44 (0)2871228449

  • Job ref:

    VAC-13463RA

  • Published:

    24 days ago

  • Expiry date:

    13-07-2024

Head of Marketing – Retail and Omnichannel

Dublin

Highly Competitive Remuneration

Outstanding Role for Career Progression into a Senior Role

Our client based in Dublin and with locations across the Island of Ireland,  is product and tech-focused, operating multiple brands (online and retail) in their market of operation.

We are seeking an experienced and dynamic Head of Marketing to lead and develop the marketing functions of this multi-site, nationwide company operating in both land-based and online leisure/entertainment sectors. This role demands a hands-on, highly organized manager who utilizes a strong analytical and data-driven approach.

The primary focus of the role is on the retail customer experience through the management of our loyalty club, promotions and CRM. You will play a key role in further developing and implementing our Omnichannel customer strategy, helping to seamlessly integrate the experience across our land based and online operations.

While casino or iGaming experience is a big plus it is not absolutely essential. However, it is essential that you have experience in a b2c marketing role and can demonstrate a thorough understanding of customer segmentation, CRM as well as promotional mechanic design and implementation.

Key Responsibilities:

Strategy Development:

  • Architect and execute comprehensive marketing strategies across all business units.
  • Collaborate with business units to develop tailored marketing plans and budgets.
  • Create marketing plans for expansion into new locations.
  • Liaise with the Online Marketing teams to integrate online best practices into the retail environment.
  • Partner with the IT department to enhance customer experience through bespoke development.

Promotions:

  • Design and implement a dynamic marketing calendar.
  • Develop data-driven campaigns to enhance customer retention and attract new clientele.
  • Develop and manage in club, online / social media advertising campaigns to bring awareness to these promotions.

CRM and Customer Retention:

  • Enhance CRM and retention strategies with multi-channel campaigns.
  • Focus on sophisticated customer journeys and VIP engagement to maximize customer satisfaction and lifetime value.
  • Oversee the creation of marketing collateral including promotional posters, SMS, and emails.
  • Develop out a VIP function.
  • Analysis and Reporting:
  • Develop and monitor key performance indicators.
  • Use analytics to optimize marketing performance and collaborate on customer analysis, segmentation, and targeting.

Qualifications & Experience:

Expertise: Minimum of 3 years in a leadership marketing role. Preferably within the Casino, gaming or iGaming industry. Although consideration will be given to applicants with strong b2c marketing backgrounds.

Analytical Skills: Exceptional skills in Excel and BI tools like PowerBI or Tableau, with a demonstrated ability to derive actionable insights from data.

CRM: Experience building and improving customer journeys using marketing automation tools is a must have.

Leadership: Proactive and self-motivated with a proven track record of developing and executing successful marketing strategies.

Communication & Organizational Skills: Strong capability in clear communication, confident leadership, and effective organization.

Additional info

Job Type: Full-time

Schedule: Monday to Friday

Permanent Role;

Salary Neg. Depending on Experience circa €80K+

Ref - VAC-13463

How to Apply:

Please send your full and up to date CV along with a cover note or email to our multi-Sector team in order to apply for this role.

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