Hotel General Manager, Ref. VAC-12517
Northwest
Permanent Role
Highly Competitive Remuneration
Exclusive Role
3D Personnel Ltd is a Recruitment Company supplying Professional staff, Trades and Labour and Operatives to all sectors throughout the U.K. and Ireland. We have now launched a Multi-Sector division to offer a full end to end Recruitment service to cater for our clients ever-changing Recruitment needs.
With over 40 years of recruitment experience, we provide our clients with a comprehensive service to supply and manage their workforce needs. Currently we have offices in Dublin, Belfast, Derry, Cork, Galway London, Southampton, Birmingham, Aberdeen, Glasgow and Poland.
It is 3D Personnel's policy to work closely with both our clients and candidates in order to build strong, mutually beneficial and lasting relationships. We listen to each client's needs and requirements and deliver on expectation. We adapt our recruitment processes to fit each individual company. By having a personal relationship with each company, we are able to provide the best possible service throughout all stages of the recruitment process. This ensures 3D delivers the right candidate first time, every time.
Our client is situated in a prestigious location and the senior management team have a pedigree of over 40+ years in the Hospitality industry. This is a newly created role for a seasoned Hotel Management professional with a strong background in Operations and Food & Beverage Management to secure a role that will offer career advancement, creative input and full autonomy in the day to day operations of the property.
Key Duties/Responsibilities:
People:
Promote a culture that reflects the organisation's values, encourages good performance, and rewards productivity.
Communication inter departmental communication must be of highest standards.
Recruit, Direct, motivate and maintain a competent, well-trained, flexible and responsive team capable of meeting current and future needs.
Conduct / Supervise staff training as required by operational/departmental needs.
Team Member Reviews - Ensure the performance of all team members is reviewed on a monthly and annual basis.
Supervise and manage Department Heads and Assistant Managers.
Profit:
" With the Managing Director, draw up a strategic plan to increase revenue including incremental revenue and cash margins.
" Increase and maintain occupancy levels.
" Ensure cost control policies are in place not restricted to payroll, supplies and administration expenses.
" Full financial and administration management.
Customer:
Review Trip Advisor reviews and ensure all comments are responded within 3-5 days of posting to gauge customer feedback and implement any necessary improvements.
Visit all social media platforms to analyse guest comments and take appropriate action to improve quality of service.
Ensure that the entire team delivers exceptional customer service on a daily/consistent basis.
Quality:
Ensure that daily QA audit action points are completed.
Ensure that preventive maintenance & deep cleaning records/obligations as per QA requirement are in place.
Develop and implement operational policies, strategic plans, and annual operating plans within the framework of the long terms directions approved by the senior management.
Stay abreast of current trends related to hotel industry and anticipate future trends likely to have an impact on the business.
Ensure that maintenance issues are recorded, and preventive measures are in place to ensure the quality of hotel property and its functioning is of highest standards. This is not restricted to service contracts and daily maintenance checks.
Health & Safety:
The Hotel Manager will be responsible to carry out all training in regard to Health & Safety including Fire training, Risk Assessments and departmental training.
Fire Risk Assessments must be signed off with all action points cleared.
Kitchen records must be up to date with correct information at all times.
All conditions in regard to licensing requirements must be in place and appropriate training completed.
Experience Required:
Previous experience in a Hotel Management role at a property with a 4* or 5* rating
Willingness to listen and respond to complaints, Understand, and resolve concerns from guests.
Strong Organisational Skills.
Established and effective problem Solving Skills
A strong background in Food and Beverage Management is essential
Qualifications required: (If applicable)
A third level professional qualification in Hospitality is desired but not essential.
How to Apply:
Please send your full and up to date CV along with a cover note or email to David/Robert in our Multi-Sector team in order to apply for this role.
For a full list of jobs we currently have available please visit https://www.3dpersonnel.com/jobs/
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