Customer Success Manager
REF: VAC-12684.
County Derry
Permanent
Full Time
Competitive Commensurate with Experience
Our client is a rapidly expanding and innovative organisation with several sites across the U.K. and Ireland the organisation has recently experienced an unprecedented surge in demand for their products and services. As a result of this growth, they wish to appoint a commercially savvy Customer Success Manager.
Customer Success Managers possess an unrivalled sense of autonomy, ownership and dedication to helping each customer realise their potential with my clients range of marketing and sales software packages.
In this role, you will get to…
Be the trusted company advisor and advocate for a portfolio of clients, predominantly B2B businesses from a variety of industries.
Give platform training and advise clients on how to best use our available tools to meet their business goals. Tools include automated prospecting, landing pages, forms, pop-ups, email marketing and automated journeys.
Advise clients on their marketing strategy, how to accelerate their marketing and sales funnel to find more prospects, generate more leads and nurture them until ready to convert to sale.
Upsell and delivery of Managed Marketing Services to clients to support clients with their marketing - including Content, Landing Page Campaigns, Automated Journeys and Prospecting.
Support clients with any questions - technical platform usage queries and marketing strategy questions.
Resolve customer inquiries by aligning customers with the right resources and creating content to support them where there is an unmet need - help guides, FAQs, screen share videos etc.
Be accountable for building and maintaining excellent client relationships to ensure excellent client experience and minimise churn for the business.
Monitor customer health and build associated risk mitigation plans.
We are looking for people who…
Are passionate about client success and experience.
Can build and nurture relationships with multiple client stakeholders to solidify our partnership.
Independently manage client outreach, follow up and nurture to deliver a great experience and avoid churn.
Solve problems with curiosity and creativity.
Solid marketing understanding and ability to think on your feet with ideas and solutions to client needs.
Strong technical capability, quick to learn all of our software platform, how each part connects to each other and the overall methodology with regards to the levers you can pull to improve results throughout the end-to-end sales and marketing funnel.
Embrace challenges and change.
Contribute to a positive, fast paced team environment.
Essential
Bachelor’s Degree in Marketing, Business or another relevant subject and/or practical Marketing experience.
Desirable
Marketing experience within B2B.
Solid understanding and practical experience applying marketing principles within a business that garnered positive results in terms of driving prospect, leads and sales.
Experience using CRM, Email/Landing Page Builders, Marketing Automation.
How to Apply:
Please send your full and up to date CV along with a cover note or email to our Multi-Sector team in order to apply for this role.
Our team has many decades of recruitment experience and we provide our clients with a comprehensive service to supply and manage their workforce needs.
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