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Customer Success Executives

  • Location

    Derry (Londonderry)

  • Sector:

    Multi Sector

  • Job type:

    Permanent

  • Salary:

    Competitive pay rates

  • Contact:

    3D Personnel

  • Contact email:

    3dmulti.229007BC2.0@applythis.net

  • Contact phone:

    +44 (0)2871228449

  • Salary high:

    25000

  • Salary low:

    25000

  • Job ref:

    12699

  • Published:

    4 months ago

  • Expiry date:

    2021-07-09

Customer Success Executives REF: VAC-12699
County Derry
Permanent
Full Time (Home Based/Hybrid Working an Option)
Competitive Commensurate with Experience + Benefits

Our client:
Our client is a rapidly expanding and innovative organisation with several sites across the U.K. and Ireland the organisation has recently experienced an unprecedented surge in demand for their products and services. As a result of this growth, they wish to appoint a commercially savvy Customer Success Executives.

The Role:
As a Customer Success Executive, you will be responsible for managing new and existing customer relationships. You will work with your customers to understand their goals and expectations, aligning them with the relevant resources to achieve them. You will also be responsible for managing the renewal cycle with your customer and develop additional revenue opportunities.
Your day-to-day will be a mix of proactive and reactive work. The proactive work includes scheduled online meetings with customers, where you review the progress of their projects & system usage, make recommendations to enable them to achieve their goals and keep them up to date on the latest features from the development team. The reactive work varies from answering invoice queries to dealing “how to” questions about software functionality. If you’re stimulated by problem solving, but also seek a role that can be ‘creative’ – this is the job for you.
What We Are Looking for:
Minimum 2+ years’ experience in a client-facing/account management role
Exceptionally organized, a quick learner who works well under pressure
Strong negotiation skills, comfortable discussing financial options, and dealing with cancellations
Knowledge of the media/digital landscape
You should be a motivated self-starter who is hungry to learn and can provide strong examples of how you have achieved results while balancing demanding client expectations. You should find it easy to build and maintain relationships, manage client expectations, and identify issues that require escalations.
Knowledge of Inbound Marketing or the aptitude to learn quickly and independently are required
We’re looking for hard-working, competitive and self-motivated individuals who have exceeded already in similar roles and who want to grow their career in our fast-paced organisation.

In return we offer
Superb training, designed to kick-start your career
Generous remuneration package
Training allowance for professional qualification in Sales/Digital marketing
Great social events, monthly lunches and other team outings (when life returns to normal)
Laptop
Paid holidays
We’re looking for hard-working, competitive and self-motivated individuals who have exceeded already in similar roles and who want to grow their career in our fast-paced organisation.
How to Apply:
Please send your full and up to date CV along with a cover note or email to David/Robert in our Multi-Sector team in order to apply for this role.
Note only suitable applicants will be contacted. Enquires by email ideally OR to from NI/UK - 02871228449/ from ROI - 0749715028

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