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Customer Care Co-ordinator

  • Location:


  • Sector:

    Professional & Technical Jobs

  • Job type:


  • Salary:

    £26k - 32k per year + Benefits

  • Contact:

    Clive Todd

  • Contact phone:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Consultant:


Job Title: Customer Care Co-ordinator

Industry: New build housing sector

Location: Basingstoke, Hampshire

Salary: £26000 - £32000 depending on experience

Benefits: 3-5 days per week, hybrid working options

Job Description

One of the UK's most recognised new build housing contractors is looking for an energetic and well organised Customer Care Co-ordinator who ideally has previous experience in this role. 

They want a person who can do the following

  • Deal with new homeowners in a diligent and professional manner
  • Write down and log their issues onto their system
  • Have excellent phone manner and be able to deal with disatisfied customers in the correct manner
  • Inform the sub-contractors / companies they use to fix these issues and log calls
  • Follow up with the person to ensure the job was carried out to their satisfaction
  • Report into Senior management 
  • Will need to work a minimum 3 days a week but they could with a person there 5 days a week
  • Would look at a hybrid system of working whereby they work in Basingstoke 2 or 3 days a week and 2 days at home.
  • Would need to attend training in their Basingstoke office
  • Will look to take the person on permanently if they are really good